General FAQs

If you would like to know more about one of our services you can find a dedicated FAQ section on the relevant service page.

If you find that you have any further questions, please do not hesitate to contact us and we will be happy to help.

General FAQ's

chXout® is a trademark of Complement Genomics Ltd, a company with over 15 years of genetic testing experience. Our proven track record in molecular biology makes us a stellar choice for DNA analysis to supplement your ecological efforts and wildlife curiosity.

Offering a variety of animal genetics services with many more in development, it has never been a more exciting time for wildlife lovers.

Complement Genomics Ltd. has a huge breadth expertise in DNA testing services, relating to both human and non-human sectors. Our ISO 17025 accredited laboratories mean we are one of the few organisations on the Ministry of Justice’s list for carrying out accredited paternity testing.

Our offices and laboratories are based in the prestigious Durham Genome Centre, located in Lanchester, Co. Durham.

For more information on our other brands and services, please visit our website

Monday: 9:00am – 5:00pm

Tuesday: 9:00am – 5:00pm

Wednesday: 9:00am – 5:00pm

Thursday: 9:00am – 5:00pm

Friday: 9:00am – 5:00pm

Saturday: Closed

Sunday: Closed

Please remember that we are closed on bank holidays so please take this into account when sending in your samples and choosing your turnaround time.

We offer multiple means of payment to ensure that the process is as smooth as possible for you:

• Online shop (before or after sending your samples to us)

• Credit/debit card payment link or invoice via Square (if you do not have access to the internet, we can arrange this over the phone)

• Cash (hand delivered samples only)

• Cheque made payable to Complement Genomics Ltd.

• Business customers can opt to pay via invoice (this will need to be pre-approved with accounts after pre-payment for a number of samples)

Please note that any payments may show on your bank statements as Complement Genomics Ltd. chXout is a trademark of Complement Genomics Ltd.

The day the samples arrive at our laboratory is classed as ‘Day 0’, therefore all of our services should be counted from this day onward. As an example: if we received samples on a Thursday on a 3 working day turnaround, the results would be due out to you by the end of the following Tuesday.
Our Professional services have been designed to aid ecologists with the survey of protected species. In the future we intend to offer this service for a wide range of species and ecological solutions.

We currently offer:

• Species identification of all UK species of bat (from faeces)

• Great Crested Newt eDNA analysis from pond water samples